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KMS have been providing CRM solutions for the Construction
industry for over 15 years. As CRM advocates, we are keen to
practice what we preach; taking care of customers is good for
business.
Of KMS's customers, 25 have been using their CRM solution for
over 10 years, and of these 7 have been using the solution in excess
of 14 years. In fact these 25 companies have used KMS solutions in
excess of 250 company years between them!! Amongst these 25
companies we are thus talking about a staggering 250,000+ user years
of using KMS solutions!!
These customers have lived with KMS solutions
through the DOS era, entering the early days of Windows 3.1 right up
to the latest versions of Windows Vista and Windows Server.
They have seen changes whereby installation originally was
performed using floppy disks, through to CD’s, DVD’s and lately
remote/network support.
How have KMS managed to retain such a large number of customers,
for such a long period of time? Well part of it has to be to do with
our software. Basically it does exactly what it sets out to do: that
is, service the needs of CRM within the Construction Industry. When
CRM was in its infancy (circa 1998/2000) KMS had already established
themselves as a strong force in Sales and Marketing software
focussed upon the Construction Industry.
KMS are close to the market; we spend time with our customers,
establishing their business models, listening to their issues to
understand how their businesses operate. We use this knowledge to
customise their chosen CRM solution so that it works around their
business to meet their needs. By understanding our customers and
keeping abreast of technological developments, we are able to
continually improve our systems and meet the changing needs of our
customers over time. Hence systems that were once installed manually
on individual computers can now be deployed on laptops, handheld
devices and accessed via the internet. The software is increasingly
powerful to enable more sophisticated tracking of leads, management
of campaigns and reporting.
At KMS we treat our customers as individuals; we respond to their
requirements and work together to specify the system, train staff,
and handle their questions via our responsive helpdesk team. We like
to keep in touch regularly, and work together to ensure that the
customer is getting the most out of their investment.
For more information on how
KMS can assist you with your CRM solution please contact us now.
Email :
sales@kms-software.com or call our sales line +44(0)207 939 0744
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