Customer Care Systems (CCS) enable staff to offer fast, accurate and consistent advice to valuable clients seeking advice. Both Project-base and Project-CRM incorporate powerfull customer care systems.

They enable Support Teams & Helpdesk staff to input customer feedback (be it queries, questions or complaints) creating a valuable archive of product faults, customer opinions and product suggestions.

In-built Knowledge-base systems act as search engines, hunting through your Support and Helpdesk data, locating similar queries and rapidly providing the correct answer to a client query. Coupled with the integral escalating priority system, CCS ensures all calls are handled in priority order, with the reassuring knowledge that nothing can be missed or any client ‘forgotten’.

In addition, CCS comes armed with a series of reports enabling detailed analysis to be carried out. This not only allows management to keep a close eye on customer service levels and staff performance but also facilitates the study of performance and lifecycles of individual products and services.