H Smith (Engineers) is one of the UK’s top demolition and specialist services contractors having won several awards in recent years, including Contract Journal magazine’s ‘Demolition Contractor of the Year’.

Founded in 1961, the company operates across the nation and is happy to consider projects abroad. They have developed an outstanding reputation and expertise for all types of demolition project, operating with a high level of professionalism on a range of large and complex projects.

H Smith are continuing to grow within the industry and KMS are helping to manage that growth by introducing Project-CRM.  

The Challenge

H Smith were using several different spreadsheets to enable them to track where they were up to with projects, what was going on with their pipeline and who their customers were. They realised that they were not able to properly analyse their data as it was unwieldy and fragmented throughout their business.

Having identified these issues, they realised that a central database system that could be easily updated by all of their staff was needed. They wanted something that would allow them to track the relationships between their projects and clients, plus manage their pipeline so they knew exactly where they were up to and nothing got missed. They also wanted to manage subcontractors, identifying their trades and insurance renewal dates.

The Solution

After reviewing a number of solutions and providers, H Smith chose KMS.

‘We chose KMS because we wanted to centralise the whole of the procurement process. We needed all of our data to be in one place and want to be able to easily track which projects have been won and which ones were lost. Project-CRM gave us the tool to do all of this and much more.’
Lyndsey East, Business Development & Bid Manager, H Smith (Engineers).

At KMS, we looked at the problems that H Smith were encountering and introduced them to Project-CRM. Based on Microsoft Dynamics CRM, this construction specific tool would enable them to collect all of their data in one place, keep it all up to date and use the built in dashboards and reporting tools to analyse all their data and help manage their business.

We configured Project-CRM to reflect H Smith’s specific industry needs and also created additional functionality to identify subcontractors and manage the checking of insurance details and trades, getting rid of another spread sheet. Now everything is in one place, up to date and easy to report upon.

‘KMS gave us the ability to be able to not only centralise all of our data, but to be able to manage tenders and leads. Now everything is tracked and we know exactly which stage we are up to with each project. After using Project-CRM for a while now, I honestly wouldn’t be without it.’
Lyndsey East, Business Development & Bid Manager, H Smith (Engineers).


  • KMS have over 20 years of experience within the construction industry.
  • The Microsoft platform is simple to use, encouraging user adoption.
  • The system is flexible enough to grow and change with the business.
  • Hosted or On Premise options are available.