“With complex and well-established systems in place, we came to KMS for their ability to build a tailored system around our existing business processes. This included our specialised specification sales process with multiple and varied customer relationships, and a custom forecasting entity, tailored to our specific requirements. Currently (2020) in development we have a products and pricing module, with bespoke processes to handle our pricing from supplier price to sales margin and a customer system based samples process. KMS have been able to deliver this and more, and we have taken advantage of their wide knowledge of the PowerPlatform with the development of several PowerApps and PowerAutomate processes. Their knowledge has enabled custom processes to be created and for existing functionality to be adapted to our needs. At each stage of our project they took the time to understand our business processes and offered practical solutions for us to consider, whilst keeping us focussed on overall project timing, and our budget. As development continues on the system, we’re hoping to be bringing more of our business processes into the CRM, and looking forward to working more with KMS.”
Claire Hendren, Operations Manager – Domus Group
“For many years KMS have been supporting and assisting the Aliaxis Group with their Dynamics 365 system in their multiple different business divisions in many countries.
The initial remit was to implement Dynamics CRM one division at a time using an agile / scrum approach with weekly work streams with daily standup meetings addressing the upcoming tasks.
The first Aliaxis division that had Project-CRM delivered in this manner was Akatherm, the entire project including the specific customisations was delivered within six weeks. Other divisions that followed were also delivered in a timely manner.
Over the years KMS has been working with Aliaxis there have been many complex customisations that have been introduced to facilitate ease of use. One such feature was enabling the ability to automatically switch both the business process flows and the visible data entry form depending on the opportunity sales route selected and the division / region of the business. In this way users always had an agreed and clearly defined structured process to follow, aiding their sales. Another requirement was to be able to bring many important items of information together from different entities for an Account Plan SSRS report, the added complexity here was that the report had to be translated into multiple languages and currencies.
In the first year of running this agile approach, internally the Dynamics CRM Implementation team, won team of the year at the Aliaxis Group awards ceremony. KMS were a key member of the team and it was nice to know that the success of the team had been acknowledged by the entire company.”
Tobias Henne, Dynamics 365 Project Lead – Aliaxis
“From a UK start-up position 5 years ago, Invisible Connections was entering a new stage in our business development, requiring us to consolidate and share information regarding our projects and communications. Our key requirement was a cloud-based solution, with MS Outlook compatibility, so we could link important documentation as well as record and manage the relationships between clients, architects, engineers and contractors involved in a project. KMS achieved all of this, with ease, by implementing KMS Project-CRM. KMS also delivered a process for us to capture our CPD’s and a method to generate our CPD certificates in a timely manner. Within our system we wanted to track projects and use this information for cross-selling and marketing purposes. For this and other aspects KMS setup useful management dashboards. The other main requirement we had was for a system to allow an easy way to collaborate internally and the Microsoft Office 365 suite of products was perfect for this.
The entire project including our specific customizations was delivered within three weeks from our initial online meeting to the final delivery of the user training via MS Teams and the handover to the KMS support team. This was despite the current COVID-19 situation we all find ourselves in.
I thoroughly recommend KMS to any company looking for an implementation of Dynamics 365. Obviously, the construction background of KMS was an important benefit to us, but the professional way they worked at understanding our requirements and delivering a system that met these, would surely be of benefit to any type of business.”
Derek Brown, Managing Director – Invisible Connections
“Prior to the CRM KMS supplied, we had had several different attempts at setting up CRM systems. None had been a success, and worse than that we had ended up with different systems in different departments. Working with KMS was different. They sat down with our Sales, Marketing and Service departments, to work out the business objectives. KMS then translated this into a working system based on Microsoft Dynamics CRM. Paul at KMS has been especially helpful he has continued to work with each department to ensure the system works for the company as a whole as well as each department. The support provided by KMS has been outstanding, and all project work has been completed on time and to a high standard. We would recommend KMS as your CRM provider from concept and implementation through to maintenance and support.”
David Gregson, Managing Director – Applied Photophysics
KMS is Causeway’s CRM partner
“We’ve been working with KMS for a few years now, and have always found them to be thoroughly professional and very knowledgeable. Working with Jonas in particular, we have re-factored our Estimating product so that it now supports SQL Server, giving us a leading product that we are selling very successfully in the UK and Middle East. We continue to work with Jonas as an integral member of our Estimating development team; spread across two locations in the UK plus Bangalore, the team follows an Agile approach, involving daily stand-ups via Microsoft Lync video conference. The team has an exciting roadmap for our product and the new versions coming through in the coming months will further sharpen our edge versus the competition. Jonas has been instrumental throughout this whole process, showing adaptability, commitment and skill. We are very happy with our decision to use KMS, as their expertise has translated into a distinct competitive advantage for us. Overall, KMS is a great company to work with!”
Phil Brown, CEO – Causeway Technologies
“The key reason for working with KMS was our need to improve the way we managed sales opportunities with a CRM system in the Construction market. There is a complex relationship to manage between specifiers, clients, contractors and sub-contractors, centred around a project, which traditional CRM systems simply do not manage. The fact that this was a central part of KMS’s offer, meant that we could deliver the solution to our users. All of the Dynamics benefits are nice to have’s, and not what drove the initial decision to engage with KMS, we were looking for a business partner who understands what we do and KMS delivered 100%.”
Leigh Simpson, CEO – Contour Casings
“We chose KMS because we wanted to centralise the whole of the procurement process. We needed all of our data to be in one place and want to be able to easily track which projects have been won and which ones were lost. Project-CRM gave us the tool to do all of this and much more.
KMS gave us the ability to be able to not only centralise all of our data, but to be able to manage tenders and leads. Now everything is tracked and we know exactly which stage we are up to with each project. After using Project-CRM for a while now, I honestly wouldn’t be without it.”
Lyndsey East, Business Development & Bid Manager – H Smith
“We chose KMS because their products are built specifically for the construction industry. They have an understanding from not only a construction point of view, but also from a fast track fit out point of view of what our needs are and how to work with us in such an ever changing business.
KMS were approachable and available. It has been a great experience, really engaging. The guys at KMS are really nice and I judge them not only for the product, but because of the fantastic service we get.”