Dynamics 365 for Customer Service

Dynamics 365 allows you to provide compelling customer service experiences that build customer loyalty. Empower your people with tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management, all while helping to contain service costs.

Case Management

Respond to cases quickly and precisely, with Service Level Agreements (SLA's) enabling your business to track support policies and ensure customers are being supported per the support policy to which they are entitled.

A Collaborative Effort

Manage accounts with insight and collaboration – Enhance customer service with insightful, actionable intelligence.

Contract Management

Simplify contract management to develop and revise customised customer contracts.

360 Degree view

Deliver customer information, case management, service history, and support knowledge directly to the desktops of agents, customer service representatives (CSRs) and supervisors.